Support
Contact
Write to support@ciludner.dev. We usually reply within a few days.
If something doesn't work, the quickest way is from the app: Main menu (⋮) → Something's wrong… → Report a bug. The email then comes with the app's logs attached, which helps us find the cause. Before sending, see what the attachment contains in the privacy policy.
Frequently asked questions
The app didn't notice that I parked. What can I do?
Open Main menu (⋮) → Something's wrong… → Troubleshooting. It shows the phone settings the app needs, and a tap opens each one:
- location set to "Allow all the time" and switched on,
- Bluetooth allowed and switched on,
- notifications allowed,
- the app's battery usage set to "Unrestricted".
You can also record a parking by hand: on the Parking tab, tap "Record it manually".
Why does the app ask for location "all the time"?
Parking is detected when you switch off the car, and the app usually isn't open then. Location is used only for about 15 seconds after the car disconnects, and it stays on your phone.
How does the app know which car is mine?
During setup you pick your car's Bluetooth device (e.g. its infotainment system). When your phone disconnects from it, the app checks whether you parked.
Does the app pay for parking for me?
No. The app prepares an SMS with your licence plate for the zone's number, and you send it yourself, or opens the payment app you choose (ZgPark, Aircash, KeksPay, Bmove). You pay Zagrebparking's price.
Is this Zagrebparking's official app?
No. ZG ParkingAlert is an independent app. Zones, blocks and charging hours come from Zagrebparking's public data, but paying is always your responsibility. See the terms of use.
Does it work in other cities?
Not yet, only in Zagreb.
Is there an iPhone version?
It's planned. For now only the Android version is available.
How do I delete my data?
All your data is on your phone: uninstall the app or clear its data in your phone's settings. More in the privacy policy.